SHIPPING

Shipping Oder:

Moyfashionhq.com ships within the United States and Internationally. This means worldwide!

Shipping Rates

Currently, we are only shipping through USPS, FedEx, and DHL EXPRESS. Domestic shipping rates within the continental US will be a flat rate $9.95 charge. If you order more than $300, then your shipping will be free; only within the continental USA. For international orders, after the total weight of your completed order has been confirmed, the shipping charge will be adjusted according to your international zone. Depending on the weight of your order, the shipping charge may be more or less than your estimated quote.

NEVERTHELESS, WE DO NOT PROFIT ON SHIPPING CHARGES NOR ANY HANDLING CHARGE.

Military & P.O. Box Addresses:

Due to shipper restrictions, shipping is not available for APO/FPO P.O. Box addresses.

How to Ship to AK, HI and PR

Hawaii, Alaska and Puerto Rico orders will be shipped via FedEx 2nd Day Air. Hawaii shipments may take an extra day due to time changes and Puerto Rico orders may be delayed 1 day due to customs.

Tracking Packages:

After your complete your purchase, a shipping confirmation e-mail will be sent to your e-mail account with a tracking number.

ODERING

How to Order Online:

After you've been approved as a Moy buyer, begin to browse our website for anything you would like to purchase. Add items to cart. Enter your billing and shipping information. Then, checkout! We've made the checkout process super easy for our customers.

Phone Order:

We are accepting Phone/Email/Online/Fax Orders at this time.

International Order:

We understand that fashion is all around the world and we do everything we can to ensure women around the world get our fashion leggings, pants, and bottoms. We have a very easy way of handling International orders. Simply add items to your cart and checkout as usual. We will then ship your order to you wherever you are in the world. Remember, we don't profit from any shipping nor handling fees.

Order Status:

When your order has been received and you have provided us with valid e-mail address, you will receive an Order Confirmation via e-mail. If you are a registered user, you can also view your order status by clicking "My Account" and logging in with your user ID and password and then clicking on "View the orders I have made" under "My Orders".

Modify or Cancel Order:

Due to our efforts ensure that you received your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. However, should you cancel the order, it is subject to 20% cancellation fee once order confirmation is received. If you did not receive an Order Confirmation e-mail or Shipping Confirmation, please contact us immediately for assistance at 1-888-643-3822 or joe@moyfashionhq.com

Cut Off Time:

Cut off time for orders to be eligible for same day shipping on Mondays is 12:00pm PST Cut off time for orders on days other than Monday is 2:00pm PST (However, time is subject to change at anytime. Please call Customer Service for further questions/concerns regarding your order and shipment.) Depending on the volume of the orders it will take 1-2 business days to ship our your order, except for expedited.

Returns & Exchanges

Thank you for shopping at http://www.moyfashionhq.com/ To make an exchange or return an online purchase please refer to the below procedures. Please remember that return and exchange Policy described below is only applicable to online purchases made through http://www.moyfashionhq.com/

Online Purchase Return Policy:

*****PLEASE CHECK ALL GOODS IMMEDIATELY UPON DELIVERY*****

A. RETURNS

Should you receive damaged or defective items, claims must be made within 4 BUSINESS DAYS from the confirmed order delivery date.

If you are not satisfied with your order, you must request to claim a return within 4 BUSINESS DAYS from the confirmed order delivery date. ALL PACKAGES MUST BE UNOPENED AND INCLUDE ORIGINAL MANUFACTURES' PACKAGING AND ORIGINAL LABEL. Returns must be unworn, unaltered and unwashed with all tags. Customers will assume return shipping costs and a 20% restocking fee.

*Wholesale Leggings will not issue a return authorization for damages and claims AFTER indicated dates*

- See more at: http://www.moyfashionhq.com/

B. NO REFUND POLICY

"SALE" or have been discounted are FINAL and cannot be returned. Shipping and handling charges are not refundable. To file a claim on a damaged item or return, please email or call customer service for your return authorization request. If you choose to email, please include your PO# in the subject line and the following information:

  • Company Name
  • Address
  • Invoice Number
  • Style Number
  • Quantity & Color
  • Reason for Return

All return packages attempted to be delivered without a return authorization (claim) number will be declined and shipped back to the sender.

The merchandise must be unworn and be accompanied by the original invoice. In some occasions, refused, unclaimed, undeliverable orders or returned due to customers' error are subject to 20% restocking fee in addition to all freight charges.

Please note again, "sale Items" are FINAL SALE items and therefore cannot be returned for exchange or refunds.

Please note that shipping charges will be at the expense of the buyer.

Moy Fashion HQ will not issue a return authorization for damages and claims AFTER indicated dates.

Mail the package to:
Moy Fashion HQ
Attn: Online Returns
2711 S. Hill St.
Los Angeles CA,
USA 90015